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Issue with ACT Premium 2010 and Microsof Outlook 2003

New Member
Posts: 3
Country: USA

Issue with ACT Premium 2010 and Microsof Outlook 2003

Hello,

 

The issue we are currently having is getting Outlook to recognize our ACT address book when going to set up a connection between the two (so that any email sent in outlook appears in the history of that contact in ACT)

 

A few employees just got new computers, and installed a remote database of ACT 2010 Premium (version 12.1.181.0 HF1) on their machine, along with Microsof Office 2010 EXCEPT for Outlook, which they kept the 2003 version of (11.8169.8172 SP3).

 

In ACT, we went through the Email set up, and made sure to select Outlook as the email client (we went through the same set up steps as we did previously, and did not have this issue).

 

Then when we go to Outlook, we select Tools, Email Accounts, Add a new directory, Additional address books, but there is no option for ACT! Address Book.  Can someone help me with this so that I can get their address book sync'd with Outlook? 

 

Thank you.