Community
Showing results for 
Search instead for 
Do you mean 
Reply

Issue regarding Windows XP sync issues with ACT 2013 Premium

cis
New Member
Posts: 2
Country: USA

Issue regarding Windows XP sync issues with ACT 2013 Premium

Help! We have 4 users, of which 3 are having no problems whilst running WIndows 7. However, our single user w/ Windows XP is having a terrible time with the syncing of their email, even though all of the settings appear to be the same.

 

Any ideas?

 

Thanks in advance!

cis
New Member
Posts: 2
Country: USA

Re: Issue regarding Windows XP sync issues with ACT 2013 Premium

Quick clarification: The issue is that when they attempt to sync their outlook with the specific subsets of the database that we want, their outlook appears to be losing approximately 30 contacts relative to the number ACT says should be input into their Outlook contact database.

 

For reference, we're looking at approximately 208 contacts, as opposed to the 241 that ACT is saying should be brought in.

Moderator
Posts: 704
Country: USA

Re: Issue regarding Windows XP sync issues with ACT 2013 Premium

cis,

 

  Welcome to the Act! Community Forum!

 

   If all of your preferences are the same, there is a way we can force a full synchronization with Microsoft Outlook to see if we can get all contacts to Outlook.  Close Act! and Outlook before following these steps.

 

  First thing you would need to do is delete all contacts from Outlook.  This will help stop duplication of synced contacts.

 

  Next, navigate to the folder where  your metadata files are stored.  You can type this at the top of a Windows Explorer window, or in the run bux:

 

%appdata%\ACT\ACT Data\Outlook Sync

 

You will see several files here, some with long file names.  Two should say the word CONTACT in the file names.

 

Put these two files in the recycle bin, but don't empty the bin.  Just in case we need them back, they'll be stored there for a bit.

 

Restart Act! and Outlook, and try to sync contacts again.

 

 

If your settings are appropriate, then you should see all 241 show up in Outlook.

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com