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Is this an ACT & Word conflict issue? changes to Global Template + more?

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New Member
Posts: 3
Country: USA

Is this an ACT & Word conflict issue? changes to Global Template + more?

When I turn on or restart a laptop, I may have 4 to 8 Word documents open. They're all blank.  As I start to close them I get promote regarding changes to Global Template. I keep clicking on No, try to close, etc. It can take 5-10 minutes to resolve this issue.  Am I the only one? Has anyone else resolved this issue?  I haven't been on this forum in about 60 days. I'm checking if it is okay to upgrade to V22. Maybe that will take care of this recurring issue?

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Nickel Super Contributor
Posts: 480
Country: United_Kingdom

Re: Is this an ACT & Word conflict issue? changes to Global Template + more?

It's a Microsoft Word issue where you need to fix the Normal.dotm or Normal.dot  depending on the version of Office you are using. If you google "how to fix Normal.dotm" it will tell you how to fix it by renaming the file and then opening up word and closing it again to recreate the file. 

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Silver Contributor
Posts: 2,017
Country: United_Kingdom

Re: Is this an ACT & Word conflict issue? changes to Global Template + more?

As well as the above I would consider running a repair of office in the add - remove window apps section.