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Is there a problem with the new licencing system

Nickel Super Contributor
Posts: 444
Country: Germany

Re: Is there a problem with the new licencing system

YES.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Super Contributor
Posts: 173
Country: USA

Re: Is there a problem with the new licencing system

Update Pro v19 and get the error  "The serial number used is valid, however it is not entitled to this version of act!. Would you like to launch he license wizard?" I registered and received the new serial number but Act! is keep giving the error  above.

It seems to be in a loop. If you choose No the Act! will close. It will not even give a 30 days trial.

I had to revert back to Pro v19.0 to keep Act! running

How do we know if the serial number is for v19 and not for V21?

Who do I contact to check the new serial number?

Thanks,
Inge van Gemert
ACT! Certified Consultant
The Netherlands
inge@inkey.net
Silver Contributor
Posts: 1,794
Country: United_Kingdom

Re: Is there a problem with the new licencing system

Click Help in ACT and then select one of the Online Support options.

Silver Contributor
Posts: 1,794
Country: United_Kingdom

Re: Is there a problem with the new licencing system

Finding the new wizard when upgrading from earlier version is very clunky and says that both the new licence has registered and then goes back to need to register.

 

Closing ACT and opening again show that it has registered and the nag screen goes away but should not be as clunky as this !

Highlighted
Copper Super Contributor
Posts: 81
Country: USA

Re: Is there a problem with the new licencing system

For the Country field on the license registration you can tab into the country field then hold the down arrow down. A bunch of blank entries are causing issues.