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Is it normal for ACTemail icon to flash every 10 secs in taskbar?

Copper Elite Contributor
Posts: 105
Country: New Zealand

Is it normal for ACTemail icon to flash every 10 secs in taskbar?

Every 10 secs the icon which is used to attach emails with the correct contact flashes briefly in the task bar. Is this normal? I don't have any email program open.

 

Just curious as its mildly annoying and distracting.

 

Stephen

Stephen Buckland
stephenbuckland@gmail.com
Copper Contributor
Posts: 172
Country: USA

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

No thats not normal
Moderator
Posts: 4,395
Country: USA

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

What version of ACT! and email system are you using?
Copper Elite Contributor
Posts: 105
Country: New Zealand

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

Hi

 

ACT! by Sage Premium 2009 (11.0) Version 11.0.0.367 & Outlook 2003.

 

Thanks for any suggestions.

Stephen Buckland
stephenbuckland@gmail.com
Copper Elite Contributor
Posts: 105
Country: New Zealand

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

Now that I have some emails to attach the problem has gone away. ie the icon sits in the taskbar with an X superimposed on the red circle. Is that the solution?
Stephen Buckland
stephenbuckland@gmail.com
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

What transport does your Outlook use to receive mail, POP/SMTP, Exchange, etc. ?

 

Thanks,

-Matt

 

Matthew McFadden
Moderator
Posts: 4,395
Country: USA

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

Stephen,

 

If you see the icon with an X, it means there are emails that failed to record  history to your database.   To make the icon go away, you will need to clear the Not Attached Messages tab.  You can do so by double clicking the icon and you'll see the tab there.

Copper Contributor
Posts: 36
Country: United States

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

The icon flashing is both normal and new to 11.0.

 

There are 3 icons that can now appear in the taskbar at the bottom of the screen:

 

An envelope with a moving green arrow - Email are being processed and histories are being created.

An envelope with a red X - Emails have been processed and one or more could not be "properly" processed.

An envelope - You are looking at the list of processed emails, and there are no errors.

 

Normally the Green Arrow icon only appears occassionally as new emails are processed.  If you send emails regularly, this icon will also appear fairly regularly.

The Red X icon indicates that there are emails which could not be processed.  Often, this appears because no contacts could be found to attach a history to for an email.

 

If you double click on this icon, a new interface which allows you to review which emails have been processed.  In that dialog, there is a tab for both sucessful and failed emails.

 

If an email could not be attached to a contact, you can see why, and manually correct the issue such as:

 

Create new contacts

Ignore it and just not processess the email

Retry (if there were temporary network issues for example)

Copper Contributor
Posts: 36
Country: United States

Re: Is it normal for ACTemail icon to flash every 10 secs in taskbar?

[ Edited ]

Sorry.

 

Got something confused with something else, and posted incorrect info.

Message Edited by RealNobody on 11-12-2008 05:58 AM