Community
Showing results for 
Search instead for 
Do you mean 
Reply

Is ACT! Down?

New Member
Posts: 42
Country: USA

Is ACT! Down?

  • Act! Premium (Web) Version: 19.2.146.0 – Cloud Version
  • Local Machine – 1 User
  • Windows 10
  • Internet Explorer 11

Is ACT! down?  I just tried to log in on Chrome, FireFox and IE.  All just spin and spin and land back on the sign in page.  No error message given.

Administrator
Posts: 411
Country: United_Kingdom

Re: Is ACT! Down?

Hi there Ksdc414,

 

Sometimes if you accidentally enter the wrong password or username too many times you can become temporarily locked out which can lead to Act! constantly saying 'Preparing Your Database' - this lock out only lasts 5 minutes or so, but trying to log in can extend it.

 

If you're still unable to log in after 10 minutes I can take a look at your account.

New Member
Posts: 42
Country: USA

Re: Is ACT! Down?

Working on IE and FireFox but still not on Chrome.

Administrator
Posts: 411
Country: United_Kingdom

Re: Is ACT! Down?

You might want to try clearing your browser cookies & cache - in chrome simply hit Ctrl + Shift + Delete  to bring up the Clear Browsing History window:

 

 

chrome_2017-10-24_12-00-06.png

 

 

Choose Cached Images and Files as well as Cookies and Site Data, then hit clear.

 

I'd recommend restarting Chrome after this and trying again.

 

Hope this helps!