Community
Showing results for 
Search instead for 
Do you mean 
Reply

Internet Synchronization -- Setup on Subscription Machine

New Member
Posts: 2
Country: USA

Internet Synchronization -- Setup on Subscription Machine

Hi. I successfully set up sync over our network, but am having problems with syncing over the Internet. Two quick questions:

 

1. On the subscription machine, do we need to set up the Sync services from the Act install disc?  

2. On the subscription machine, do we need to drop in a properly configured syncconfigfile.xlm? 

 

FYI, we're using Act! 2009. Thanks in advance. 

 

Charles. 

Nickel Super Contributor
Posts: 346
Country: USA

Re: Internet Synchronization -- Setup on Subscription Machine

I'm no expert but I have some ideas

 

The synchronization service is installed only on the server

 

In the XML file the server name and the database must be all upper case.

 

In the internet router you must be configured HTTP access to the internal IP address of the server.

 

You must disable the Server antivirus and firewall  or configure exclusions http://kb.swiftpage.com/app/answers/detail/a_id/19420

 

I suggest the services of any Act! certified consultant ACC

 

Do not forget to periodically back up your database

Juan Carlos Otero
juancarlostero@icloud.com
New Member
Posts: 2
Country: USA

Re: Internet Synchronization -- Setup on Subscription Machine

Thanks for the quick and thorough response, Juan. Question: does the xml file have to be on the subscription machine as well as the parent? 

Nickel Elite Contributor
Posts: 531
Country: USA

Re: Internet Synchronization -- Setup on Subscription Machine

The XML file only needs to be on the parent machine.

Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca