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Internet Sync - Unable to acquire sync server object

New Member
Posts: 1
Country: United States

Internet Sync - Unable to acquire sync server object

[ Edited ]

I have just set up an installation of ACT! Premium, with Internet Sync... and am getting the following message as well:

 

Unable to acquire sync server object. Serer Error Description: Failed to setup main databases for sync. Error occurred while loading server config file. Error while converting server config file. Error occurred while saving server config file. Access to path C:\Documents and Settings\All Users\Application Data\ACT\ACT for Windows 11\syncConfigFile.xml' is denied. Contact your administrator for assistance.

 

I have looked at the KB article, and searched through the forums with no working solution yet. Any ideas? (The only difference in installation is that we're keeping the database in a C:\ACT folder rather than the Administrator's My Documents folder)

 

Thanks

Message Edited by dlunceford on 03-31-2009 11:19 AM
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Posts: 4,395
Country: USA

Re: Internet Sync - Unable to acquire sync server object

You will need to set proper permissions on the folder. Go to C:\Documents and Settings\All Users\Application Data\ACT\ACT for Windows 11 and give everyone group full control.