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International phone codes

Bronze Super Contributor
Posts: 1,679
Country: Australia

International phone codes

I've a client who is in Australia, international phone code +61. Yet all the country codes appear as USA (+1).

Everything says Australia (Windows Regional settings, time zones, ACTDIAG timezone, Country fields in ACT! for contacts and users) and yet still the phone code is wrong. Painful.

 

So firstly there needs to be a tool or option to reset phone codes based on the Country/My Record Country.

 

Secondly, here's how we fixed it update: it works for those contact records you do it for and not across everyone in the database Smiley Sad

 

1. do a lookup of IS USER = True

2. Copy each phone number into notepad and delete the phone number from the field in ACT!

3. Click the SAVE icon on the contact record (this is important, it fails if you don't)

4. Copy the phone number from notepad back into the phone field in ACT!

5. Repeat steps 1 - 4 for each phone field on the users record

6. Repeat steps 1-5 for each user in the database

 

This assumes that the Country field on each users record is filled in correctly, in our case, "Australia".

 

After doing this the phone numbers are now set with the correct country code.

 

Also, whilst testing this type of thing, it may be helpful to do TOOLS | PREFERENCES | GENERAL | Tick SHOW PHONE CODES so you can immediately see if it's working for you or not.... Smiley Happy

 

update: after doing this, I found KB14410 which essentially says the above, but with pretty pictures. It adds using the EDIT | COPY/REPLACE command and some temporary character fields. But this didn't work for us in Sage ACT! 2011 Premium today.

 

Hope this helps some, and look forward to Sage making this easier to do.

 

GRRRR!....

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: International phone codes

Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: International phone codes

Correct.

Changing the USERS so that they are all correct, one by one,

then using the EDIT | COPY to a temp char field, Then EDIT | REPLACE | with a nul/blank value, Then EDIT | COPY from temp char field to the phone field has failed. on both one contact and on the lookup.

 

Currently having someone fix these one contact at a time. WHICH SUCKS BIGTIME.

 

Ben.

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: International phone codes

Ben,

Refer private messages for solution

Graeme Leo
Xact Software - consultants and developers
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Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: International phone codes