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Installing Act Broke Quickbooks Email

New Member
Posts: 2
Country: USA

Installing Act Broke Quickbooks Email

Hello everyone,

 

We are a small office that are currently on a trial of Act Premium for our offices (locally hosted). Upon installation of the ACT software, it has broken our email forms functionality out of Quickbooks. Any time we attempt to send a form now (on any machine that has ACT & Quickbooks), we either get a COM error that closes quickbooks, or it says that the action cannot be performed. 

 

Has someone else experienced this? How do we repair the damage?

 

Thanks!

Copper Super Contributor
Posts: 116
Country: USA

Re: Installing Act Broke Quickbooks Email

cdtotten,

 

Thank you for submitting your post. Below is a link to QuickBooks support page for email configuration.

 

  1. Set up your email service in QuickBooks - https://support.quickbooks.intuit.com/Support/Static/how13776.html
Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
New Member
Posts: 2
Country: USA

Re: Installing Act Broke Quickbooks Email

Quickbooks Email is (and always was) properly setup for all our users. Each employee typically sent more than 50 emails a day from Quickbooks. As soon as Act was installed, it broke and now we just get COM ERRORs which result in quickbooks closing.

 

It tells me that the error directly resulted from the ACT install. We are considering moving our whole office over to ACT, but if there isn't a resolution to this problem that the software caused, we will use other vendors without these problems.

 

Thanks in advance.

Copper Super Contributor
Posts: 116
Country: USA

Re: Installing Act Broke Quickbooks Email

cdtotten,

 

Uninstalling and reinstalling QuickBooks may resolve this issue.

 

Thank you,

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com