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Installing ACT on a Windows 7 computer

New Member
Posts: 3
Country: USA

Installing ACT on a Windows 7 computer

I've tried to install ACT Premium 2008 version on my new computer running Windows 7. There's a problem during installation so I clicked "Go to internet for solution to problem" and the program states that installation is complete. But when I try to open it, a message "Protexis. threw an exception" comes up and program won't load.

 

Is this a problem with Windows 7 or with me?  Please help.

 

Thanks.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Installing ACT on a Windows 7 computer

Hello Bgrecoe,

Welcome to the Act! Online Community!

 

From the error 'Protexis threw an exception', it sounds like you are installing Act! 2008 onto a 64-bit Operating System.  If this is true, the Act! 2008 program will not be able to run because it is not compatible with a 64-bit Operating System.

 

Act! 2009 was the first version made compatible with a 64-bit OS.  All subsequent versions are also compatible with 64-bit.

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: Installing ACT on a Windows 7 computer

If I need to upgrade from the Premium 2008 to something that will run on 64-bit, how much will that cost?

 

Thanks, Betsy

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Installing ACT on a Windows 7 computer

For pricing, it will be best to contact our Sales department directly.  The phone number is 877-501-4496.

 

Please see your Private Notes.

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: Installing ACT on a Windows 7 computer

Thanks for the information. I will do that.

 

Betsy

Nickel Super Contributor
Posts: 352
Country: Canada

Re: Installing ACT on a Windows 7 computer

FYI Betsy, now is the time to do it since ACT! 2011 is 20% off this month.

 

Cheers,

Len

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Installing ACT on a Windows 7 computer