10-03-2012 09:34 AM
10-03-2012 03:39 PM
Thanks for your help Greg. I actually would like to search all industries eg- healthcare so i can target that group specifically. At the moment they are only grouped in alphabetical order and scattered.
I have ACT premium 2008 (10.0)...
I have done what you instructed me however my Define Fields is not active so i cannnot change fields..
10-03-2012 06:27 PM
To be able to define fields you need to have Administration privelleges in the database. If you have been setup with a standard user account you will be unable to do this. You can get the person that has Admin privelleges on your database to set up the new field if you want. However may I suggest you use the ID/Status feild already in ACT?
If you create IDs like Healthcare, aged care, etc you can then do a look up on the ID/Status feild for specific industries.
10-03-2012 07:37 PM
Yes that helps me at the present moment ...however when I display the Contact list some contact have already been categorised in their industry. I have no idea how they got there or who put them there but not all contact have been done. Is this something that happens automatically ? I actually added Industry as a disply option (Customise column) so i could see them , but do not know how they have been entered.mmmm very puzzling indeed !
10-03-2012 10:09 PM
Sorry, could you please let me know which option you went with? ID/Status field or creating and "industry" field?
If you have created a new field called "Industry" then it should not contain any data. If you haven't created a new field, but simply renamed one, (for example User1) then it will contain data, if the renamed field already had data entered for some contacts.
10-03-2012 10:22 PM
I went to the top bar where it says the total number of contacts...then contacts..contact list....i chose 'contact list' then they all appear in alphabetical order far right hand side there is an option button with an arrow which gives you an option to customise column ...then i select what i would like displayed...then i found the heading 'industry" as a choice ...then it displayed industry next to clients details. I have been told that no one entered the industry in contact information . my question is does ACT do it automatically or does someone need to enter it...and if we do where ???
I know what you mean ID/Status I can add what i would like ...but my question is how can I access INDUSTRY information for the clients that do not have anything allocated.
10-03-2012 10:46 PM
The industry field should be a standard ACT field. Do you know if the industry field has been displayed anywhere on your contact layout?
By default it will just be a character field, which is set to "allow blank". Really the only way for data to be there is if it has been entered by someone, at some point.
If its not displaying on your main contact layout, you can add the industry field to your contact layout via Tools -> Design Layouts -> Contact. From that layout designer you can add the field. However, if this industry field has already been used somewhere on your contact layout, it will not come up as an available field to add. (Because it has already been added.) If this is the case, you will have to find which tab its been placed on, if its not in the main contact details section.
10-03-2012 11:41 PM
If its definitely not in the Select Fields list when you select "field" from the left hand side and create the field box with your cursor, then it must already be in the layout. Somewhere. Unfortuntately, there is no real easy way to find where it may be. Its just a matter of looking at each tab and seeing if its there or not.