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Incoming emails to ACT

New Member
Posts: 12
Country: USA

Incoming emails to ACT

I know that Sage Act 2011 Premium automatically saves outgoing emails to ACT History but you have to setup outlook rules to do the same for incoming emails. I was just curious to know as to what is the reasoning behind ACT not having this ability built in ? i.e; why doesn't ACT have the options for dealing with incoming email as it does for outgoing ? Is there a specific reason for this behavior ?

 

 

Thanks.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Incoming emails to ACT

New Member
Posts: 7
Country: USA

Re: Incoming emails to ACT

Hi: I noticed in the KB article Mike suggested there is an issue with Exchange Server, which is what we use here. I haven't been able to attach incoming emails to our ACT for web contacts and wondered if this is symptomatic of what's described in the KB article. Ron Jamieson