04-02-2020 07:55 AM - edited 04-02-2020 07:59 AM
I hope I am not duplicating a question.
Our email program is Office 365.
Our is act is set to auto attach email with Subject, message, and Attachment on incoming messages. (auto attach)
When an email arrives it does attach to the proper Contact with the Subject, and message but.... when viewing the history record the (paperclip) attachment filed is blank with no .msg file attached. (image attached)
This issue only occurs on incoming emails. We have the the same issue if we manually attach a message in incoming.
Sent messages are working fine. Subject, message, and attachment all work.
Any suggestions or tips to remedy would be greatly appreciated.
06-25-2020 01:58 PM
Same problem here for over a year, never figured out what's causing it. Stuck with manually attaching emails now with "auto attach" turned off.
07-08-2020 12:08 PM - edited 07-08-2020 12:09 PM
A solution for customers with problems attaching email in Act!.
At Xact Software we recently released a FREE version of our Outlook integration product, Xact Inbox.