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Incoming email- Act is set to attach Subject, Message, and attachments , In history ,but no attached msg file. (paperclip)

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New Member
Posts: 5
Country: USA

Incoming email- Act is set to attach Subject, Message, and attachments , In history ,but no attached msg file. (paperclip)

[ Edited ]

Hi All,

I hope I am not duplicating a question.

Our email program is Office 365.

 

Our is act is set to auto attach email with Subject, message, and Attachment on incoming messages.  (auto attach)

When an email arrives it does attach to the proper Contact with the Subject, and message but.... when viewing the history record the (paperclip) attachment filed is blank with no .msg file attached. (image attached) 

 

This issue only occurs on incoming emails.  We have the the same issue if we manually attach a message in incoming.

 

 

Sent messages are working fine. Subject, message, and attachment all work.

 

Any suggestions or tips to remedy would be greatly appreciated.

 

Thanks,

Patrick 

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New Member
Posts: 6
Country: United_Kingdom

Re: Incoming email- Act is set to attach Subject, Message, and attachments , In history ,but no attached msg file. (paperclip)

Same problem here for over a year, never figured out what's causing it. Stuck with manually attaching emails now with "auto attach" turned off.

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Copper Contributor
Posts: 6
Country: USA

Re: Incoming email- Act is set to attach Subject, Message, and attachments , In history ,but no attached msg file. (paperclip)

Another known issue that swift page does not want to fix.

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Bronze Elite Contributor
Posts: 2,637
Country: New_Zealand

Re: Incoming email- Act is set to attach Subject, Message, and attachments , In history ,but no attached msg file. (paperclip)

[ Edited ]

A solution for customers with problems attaching email in Act!.
At Xact Software we recently released a FREE version of our Outlook integration product, Xact Inbox.

You can find all the details on our premium product here: XactInbox For the standard version that is free with the basic features go to here: FreeActAddons 

XactInbox.png
 

Graeme Leo
Xact Software - consultants and developers
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