06-17-2011 11:47 AM
We have an ACT Database that we use to manage "drip" email campaigns. The data we store in the database is updated on a regular basis by exporting data from a different CRM system into ACT.
Is there a way to create a "key" field or record ID number field in ACT so that we are able to truly update existing records, rather than have ACT add duplicate records at each update?
I know it would be easier to manage this if we used ACT as the primary daily database that was used to update and maintain records, but that's not feasable at this time.
Any recommendations / advice is greatly appreciated.
06-17-2011 01:06 PM