Community
Showing results for 
Search instead for 
Do you mean 
Reply

Images inserted in emails not appearing in recepients email

New Member
Posts: 5
Country: United States

Images inserted in emails not appearing in recepients email

When I insett an image into an emai it is visable to me. But my the people that recieve the email can not view the image, they have a small box with an x in it. Any one able to help me?
Copper Elite Contributor
Posts: 127
Country: Australia

Re: Images inserted in emails not appearing in recepients email

The viewing of pictures in emails is a function of the email client on the recipients machine. It might be Internet Explorer settings, Outlook picture settings, the AV program filter, a full temp folder.

 

Has this always been the case with your emails? Are you sending emails in HTML format?

 

Google "Red x in Email" for possible fixes.

Regards
Neil Gilford
ACT! Certified Consultant
Gilford Computer Solutions
neil@gilford.com.au
New Member
Posts: 5
Country: United States

Re: Images inserted in emails not appearing in recepients email

Hey Neil,

 

This has been an issue tha I have just put off dealing with, I have never been successful inserting an image. When I insert while composing it appears, I send it to myself of co-workers and it is not present and I try sending to several out side people and they do not receive the image either. I have 3 different email accounts myself and it does not work on any of them either. Plus if I do an email and save it as a draft to finish later when I reopen the email the image is gone and the x has appeared. I have checked and rechecked my act settings but I can not figure it out. Also I can not believe that all the people I send it to would have hte same issue unless it was on my end. Any help would be much appreciated.

 

 

 

Copper Elite Contributor
Posts: 127
Country: Australia

Re: Images inserted in emails not appearing in recepients email

This is not actually an ACT! issue, it is a function of your email program. Which email client and version are you using, Outlook perhaps?

 

If you search for "red x in outlook" in say google, you will see a bunch of articles about the error. Check them out, as the are a number of things to check, or perhaps seek assistance from your IT support person, or contact your local ACT! Consultant.

Regards
Neil Gilford
ACT! Certified Consultant
Gilford Computer Solutions
neil@gilford.com.au
Copper Contributor
Posts: 172
Country: USA

Re: Images inserted in emails not appearing in recepients email

Your problem is with outlook... here is a paste/ that should cure your problem

  1. Exit out of Outlook 2003 on the machine with the issue
  2. Open the registry (Start->Run->type cmd->click Ok)
  3. Navigate and open the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
  4. Within the key…it should say something like  %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
  5. Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
  6. Close out of the registry and open Outlook 2003!
  7. Wooohoooo!!!   All fixed!
New Member
Posts: 5
Country: United States

Re: Images inserted in emails not appearing in recepients email

We are not using OutLook.
Copper Elite Contributor
Posts: 127
Country: Australia

Re: Images inserted in emails not appearing in recepients email

Then which email client are you using?
Regards
Neil Gilford
ACT! Certified Consultant
Gilford Computer Solutions
neil@gilford.com.au
New Member
Posts: 5
Country: United States

Re: Images inserted in emails not appearing in recepients email

We use ITCDELTACOM as our email client. One additional piece of the puzzle. When I compose an email and insert an image, it works perfectly. If I save that email as a draft to finish later, when I open it back up the image has been replace by the red x box. Since that is the case I would think it is an issue with my ACT.
Copper Elite Contributor
Posts: 127
Country: Australia

Re: Images inserted in emails not appearing in recepients email

ACT! does not have ITCDELTACOM as a choice as an email client. The supported email systems are:

• Microsoft Outlook® 2002, 2003, and 2007 (SP3 recommended for Outlook 2002 and 2003)

• Microsoft Outlook Express 6.0 SP28

• Lotus Notes® 6.5, 7.0.2, and 8.0

• Eudora® 5.2

• Internet Mail SMTP/POP3

It is likely you have selected the ACT! email client. This program has far less functionality and power than Outlook. It is a simple mail management application with basic functionality.  (Outlook would be a better choice if it is available).

 

 

Regards
Neil Gilford
ACT! Certified Consultant
Gilford Computer Solutions
neil@gilford.com.au
New Member
Posts: 5
Country: United States

Re: Images inserted in emails not appearing in recepients email

As you ca tell I am no network specialist. We are using the Act email client and our mail sever is pop3. Since we are using that does that mean we can not insert the images like we want to?