01-08-2016 02:58 AM
We're having a problem with some users where by when they send a mail merge they get the following error:
I have tried completing the solution in the following article to no prevail:
01-08-2016 03:58 AM
Just to confirm, was Office installed before Act? If not, Act should be reinstalled.
If re-registering Redemption.dll does not solve the issue, try running both Act and Office as administrator.
If this still does not resolve the error, I would point out that Office 2016 is currently listed as only being compatible with Act v18. See the compatibility chart for more info.
01-08-2016 06:34 AM