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I have lost everything - urgent help needed.

New Member
Posts: 16
Country: United_Kingdom

I have lost everything - urgent help needed.

A few days ago I had a catastrophe in that my hard drive decided to die unexpectantly. I have now purchased a new hard drive, installed windows  and am trying to reconfigure everything.  I did not do an official backup of my ACT databases however I did manually copy the database files over to a USB flash drives a few weeks ago.  I have the  ADF, alf ,PAD as well as the database folder.  Logic tells me that I should be able to restore my ACT database from this even though I have not done a backup the official way?  I am using Sage act premium 2011 Hot Fix 4
 
 The problem is that when I try to open the PAD or ADF file it does not work.  As suggested when I try to open the ADF file I get the following message:
 
"This database cannot be opened because the SQLServer version of this database cannot be identifed"

 

I have tried looking at guides and as suggested delted the PAD file and tried opening with the ADF file but I still get the above message.  I also have the latest edition for my program and according to services.msc "SQL server (ACT7) is an active service."  There is nothing wrong with the SQL server on the new install as I am able to create a new database etc, but I just can't open the old one.

 
I am really at a loss as to how I can get my database up and running again?  I am extremely anxious as the database contains nearly 6 months of work and extremely important customer contact details etc.  If anyone knows how I could get this working I would be extremely grateful. If there are no solutions I would even be willing to pay someone to get this working as I am extremely desperate.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: I have lost everything - urgent help needed.

Hello marada,
To determine if this is a database issue, see if you can open the demo database (ACT2011Demo) or create a new database.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 16
Country: United_Kingdom

Re: I have lost everything - urgent help needed.

Yes nothing wrong with opening the demo database and creating new databases.