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I don't know what to do! Domain wide issue

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Copper Super Contributor
Posts: 91
Country: USA

I don't know what to do! Domain wide issue

I've contacted support countless times since the release of Act 21.  Whatever the difference is between the Act 20.1 and 21 is causing Outlook to randomly lock up.  Occasionally Outlook will recover but most of the time the task needs to be stopped.  Our organization didn't upgraded from 20.1 to 21 for this reason and now we've been told that it needs to be upgraded before the end of the year for continued support.  I just tried Act 22 and it has the exact same problem as 21.


Outlook 2016 (16.0.4954) 32-bit (Connected to Exchange)

Windows 10

Database(s) are on either SQL Express 2016 or SQL Server 2016 enterprise

 

Fresh windows build with MS Office 2016 -  Issue present

 

I posted about this issue last year sometime (twice I think) and we didn't get a response. 

 

Bottom Line.

If we must upgrade our 350 users by the end of the year and this problem is still present we won't have a choice but to move to an alternative.  

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Nickel Super Contributor
Posts: 500
Country: Germany

Re: I don't know what to do! Domain wide issue

Have you tried to disable the "Exchange Cache Mode" in the Outlook settings of a user? Something we had to do at the time of Outlook 2007 to cope with "freezing issues"...
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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Copper Super Contributor
Posts: 91
Country: USA

Re: I don't know what to do! Domain wide issue

Tried it both ways, with and without cache enabled.  Same problem.