Community
Showing results for 
Search instead for 
Do you mean 
Reply

I am unable to get a detail view for contacts in act premium 2013. This happens in all databases.

New Member
Posts: 10
Country: USA

I am unable to get a detail view for contacts in act premium 2013. This happens in all databases.

When I double click on the list of contacts nothing happens.  If I click on the detail view nothing happens.  At one time this worked but now it doesn't.   I have tried to reload the default contact layout and still have the same problem exists.

 

Any help is appreciated, TIA.

Moderator
Posts: 704
Country: USA

Re: I am unable to get a detail view for contacts in act premium 2013. This happens in all databases.

rpiispanen,

 

  Are you accessing this in the application version of Act! Premium, or through a web portal?

 

  When we see a problem like this that happens in all databases, we have to assume that there is an issue that is affecting the application's abililty to activate that control.  Since it doesn't give you an error message, let's test the layout itself.

 

Go to Tools>Preferences

On the Startup tab, change your startup view to "Contacts"

Make sure the "Open each view in a new window" is not checked (You can test both ways if you want)

Click OK, Close your database, and reopen it.

 

The desired behavior here is that it opens up your record.

 

I'm hoping it will either open the contact view, or give you an error message that will pinpoint what is causing the error.

 

 

 

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
New Member
Posts: 10
Country: USA

Re: I am unable to get a detail view for contacts in act premium 2013. This happens in all databases.

When opening in the detail view in start up the the screen is white and frozen.   This happens on all databases whether on a network or local.   The problem is only happening from one PC.  Is it my screen resolution or IE?

 

TIA

Moderator
Posts: 704
Country: USA

Re: I am unable to get a detail view for contacts in act premium 2013. This happens in all databases.

More than likely I would say it is the browser if you're accessing it via the web.

 

I have some information for Internet Explorer 7, though this woks on the later version as well.  Follow the instructions in this KB article and see if it clears up your problem:

 

http://kb.swiftpage.com/app/answers/detail/a_id/25557/kw/internet%20explorer%20compatibility

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
New Member
Posts: 10
Country: USA

Re: I am unable to get a detail view for contacts in act premium 2013. This happens in all databases.

I am not using the web interface.  I am connected through my LAN and using the Act Software, actsage.exe command line.