09-06-2008 02:19 PM - last edited on 09-08-2008 07:34 AM by dlunceford
Hello. I have two laptops in my house as well as a desktop. The desktop is my parent ACT! database, I synch the laptops. I also have four other colleagues who synch with my parent database from afar. All was working well yesterday untill I started tinkering -- isn't that the way it always works? ;-) So, I was on one of my laptops this morning and I went to use an E-mail template. I noticed the template I was looking for was not there. It was however in another folder, ACT! 9. I am using ACT! 10 Premium 2008 Version 10.0.3.182, Hotfix 1. So I decided to just move all four folders/files for the datase I was working on over to the ACT! 10 database folders. This way I would not have go searching for my E-mail templates again.
Long story short and several frustrating hours later here is where I am at: I have reinstalled ACT! 10 on the machine I was tinkering with. I have cut new remote databases for both laptops. I have synced up again AND THE SAME PROBLEM KEEPS HAPPENING.
Here is what it is.
I can input a new record in the suspect remote database, include a ton of info, such as Web address, city, state, mobile number, etc. I then synch and all the changes make it to the parent database, however, when I synch with my other remote database/laptop only a few fields get filled and the other fields are left blank. For example, city and state are not filled in.
Anybody out there know how I might this wrong please? Thank you in advance for your help.
Sign me frustrated-on-the-patio.
Content edit. Please keep it courteous.
09-10-2008 12:31 PM
Run database maintenance on the master and all remote databases.
What type of "tinkering" did you do?
09-10-2008 12:46 PM
I was getting tired of my E-mail templates still sitting in the ACT! 9 folders instead of 10. So when I needed a template I had to go hunting since 10 was my default folder. I cut and paste the four ACT! files that made up the database I was working on over to 10 from 9, things went downhill from there.
By the way, two days later, I did exactly what you suggested. It was the maintenace on the master that did the trick, specifially "synch" repair.
Cleaned it right up. However, once I did that Outlook and ACT! went their separate ways, the ability to record history was lost.
I found a solution on this board that involved clearing registry keys.
Whew! That was a day I would like to forget. Thanks for writing.
09-25-2008 03:15 PM
Okay, just got a static IP address to make my parent database more stable. So what happens when I synch two of my three laptops with my parent database this morning? Well the 17 new records I created on one laptop made it to the parent database in their entirety, however, when I synced my second laptop with the parent database a bunch of fields went missing again such as Web address, E-mail, city, state, etc. for the 17 new records.
I have cleaned up the databases and even cut new remotes -- it keeps happening.
Anybody got any ideas on what may be happening and perhaps how to fix please?
09-26-2008 09:40 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.