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How to turn off unwanted prompt

New Member
Posts: 2
Country: USA

How to turn off unwanted prompt

We are running ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 2 in our office of 8 networked users.

We upgraded a number of versions all at once to 2010.

 

Some of the users (and only some) keep getting a message many times a day offering "Do you want to save changes to ACT 11?"

 

Old versions of ACT were already uninstalled.

 

How can these messages be stopped?

 

Thanks!

 

Tuned Listener
Posts: 21
Country: USA

Re: How to turn off unwanted prompt

I have a user, after updating to ACT! Premium 2012, that is getting the same message every time they send or close an email.  I checked to make sure all older versions of ACT have been uninstalled, as well.  This user is running MS Outlook 2003.  Any ideas on what is causing this and how to get rid of it?

Kadon Hodson
Technology Officer
TCK - The Trust Company of Kansas
khodson@tckansas.com
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: How to turn off unwanted prompt

Hello khodson,
Welcome to the Sage ACT! Community. What is the exact message your using it seeing? Is it only 1 user having this issue? Is this when they are sending/opening an Outlook message generated through ACT!?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 21
Country: USA

Re: How to turn off unwanted prompt

The message says, "Do you want to save changes to ACT 11?"  So far, we have only seen this on one user's machine, yes.  No, they do not use the function of sending/opening Outlook messages through ACT.  However, when we set up the ACT Premium 2012 update, we set Outlook to be the default email editor, for if they ever started using that feature.  This is sending/closing emails directly through Outlook 2003.

Kadon Hodson
Technology Officer
TCK - The Trust Company of Kansas
khodson@tckansas.com
Tuned Listener
Posts: 21
Country: USA

Re: How to turn off unwanted prompt

My user is still getting this error every once in a while.  She cannot really nail down a commonality as to when it happens, but she is still getting from time to time.  Has anyone figured out a cause or a solution?

Thanks.

Kadon Hodson
Technology Officer
TCK - The Trust Company of Kansas
khodson@tckansas.com