11-08-2012 06:02 AM
I just had a virus wipe one of my sales guys computers.
We lost everything that wasnt on a network drive..
I am trying to restore his remote database, but i am unsure where to begin.
Im pretty sure the standard procedure is to run a restore from within ACT and point it to the .pad file?
However, i dont think his pad file was saved on the server. (apparently the old IT guy did not do that?)
What do i need to do to restore his remote Database?
Any input is appreciated!
11-08-2012 06:33 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
11-08-2012 08:58 AM
If you had to reimage. make sure you create a new database from teh server instead of trying to unpack and restore the old one.
11-08-2012 09:42 AM
Thanks for the response!
I had to reinstall windows on thr machine, so it should be all set,
Do i have to create a backup file within ACT on the server before i i can restore the remote DB on the laptop?
Must i login to ACT on the server using the credenials of the user who lost his DB before i run the backup?
11-08-2012 02:09 PM
"If you had to reimage. make sure you create a new database from teh server instead of trying to unpack and restore the old one."
Can you explain to me how i would create a database from the server?
11-08-2012 02:45 PM
assuming it was setup and working before it should be fairly easy. Here is an article that goes over the steps.
11-09-2012 02:08 PM
So i tried to go ahead and follow the directions in that article.
It fails. The status is "An IO exception occured while copying the data from the item... (there is more to the message but it wont let me view it.)
Any clue what could be causing it to fail?
11-12-2012 06:50 AM - edited 11-12-2012 06:53 AM
Would really like to try ang get this error message figured out.
I have a feeling it is being caused by low space on the C drive.
The server that is currently hosting ACT is pretty old, the C drive has a maximum capacity of 12gb.
Is there any way i can get around this without cloning the HD to a larger one?
11-15-2012 01:58 PM
YOu could restore it to another machine and move it. but it's gets a little technical.
1) first restore, on another machine.
2) detatch from SQL (via actdiag) and move to the new machine.
3) reattach to sql (also via ACT diag), you will also need to point the supplemental files to the new machine
then use the article