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How to change History View from attachment to expanded

Copper Contributor
Posts: 27
Country: USA

How to change History View from attachment to expanded

[ Edited ]

We have ACT 2011, 1 parent, 2 remotes. I just noticed that 1 remote user's email messages are recorded in the history as an attachement (paperclip)  rather than the expanded view (which I prefer). This appears to be occurring when a contact replies to an email message.

 

I can't recall what settings need to be changed to have the expanded view. )I thought it was in email preferences in ACT, but now I am wondering if it was through Outlook. I  don't recall what we need to change.

Any help is appreciated. Thanks, Judy

Copper Contributor
Posts: 27
Country: USA

Re: How to change History View from attachment to expanded

ok...I think I have to change Outlook 's rule to save not as an attachement!