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How do I install a remote database on a second computer for the same user without using a second serial #?

Copper Elite Contributor
Posts: 175
Country: USA

How do I install a remote database on a second computer for the same user without using a second serial #?

My ACT:  Premium 2009 (11.0) Version 11.1.183.0, Hotfix 4.

 

We have 4 users. One user has a desktop and a laptop. She is going on a trip and needs ACT to be on both her laptop and her desktop. Short of using one of my other serial #'s, how do I install another remote on her laptop. That is possible, right? And both will sync just fine regardless of which computer she is working on?  I don't have to use one of my other licenses, do I?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: How do I install a remote database on a second computer for the same user without using a second serial #?

While serial numbers are used to register the installations, they are specifically assigned to usernames. So, unless you are creating a new username, you can use the same serial number for both installations.
Greg Martin
Sage
Copper Elite Contributor
Posts: 175
Country: USA

Re: How do I install a remote database on a second computer for the same user without using a second serial #?

Thanks, Greg!  And the only way to create the RD is to do it at the server and download it to the laptop client, right?  Or, is it possible to somehow copy the one on her desktop an move it to the laptop?  I only ask because our RD files are now almost 5GB and take over 16 hours to transfer from the server down to the client. If I could somehow create it from the desktop and move it over, that would be much more efficient.

Silver Contributor
Posts: 1,813
Country: USA

Re: How do I install a remote database on a second computer for the same user without using a second serial #?

The database needs to be created from the server from the master database. So somehow, it has to start from the Server where the master is.

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Copper Elite Contributor
Posts: 175
Country: USA

Re: How do I install a remote database on a second computer for the same user without using a second serial #?

Okay. Will do. Any idea why this site will not allow me to log in without changing my password everytime? It is such a pain. It's always been like that.

Copper Elite Contributor
Posts: 616
Country: USA

Re: How do I install a remote database on a second computer for the same user without using a second serial #?

tbudde, so sorry to hear you're having issues with login -- we definitely want to resolve that for you. I'll send you a private message with some specific questions to help troubleshoot. You can access your private messages by clicking on the small envelope icon located just under the search area at the top of the community.

Thanks,

Tawny