03-12-2014 11:50 AM
I'm using ACT Premium ('web) Version 16.0.291.0 Hot Fix 5
Microsoft Office Word 2007
Database is shared. Trying to edit using server database.
How do I insert a web site address into an e-mail template from a web site field I've created in my contact layout? I have gone into Write - Edit Template - Chose the template I want to edit (the top tool bar shows name of template [Compatibility Mode] - Microsoft Word) - I clicked "Add-Ins" tab - "Act" - "Show field list" then I chose the field named "Web Site" (note - in the Contact layout - when there is a web address in this field - when clicked on sends you to the web site on the internet).
When the Web site field is inserted into the e-mail template and the template is merged with a contact - the web address shows up as plain text and will not link to the web address. How do I set the field up so it will insert a web address into the e-mail template and will open to the site when clicked on?
03-12-2014 12:29 PM
I had this happen to a client and the workaround is to add http:// to the web address on the ACT field. The issue is when you bring in the website address to Word, it doesn't know it's a URL because it's missing the leading http://. Put that in and Word will know it's a website and will create a hyperlink,