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How do I adjust Timeout value for auto logoff in ACT! Premium v18

New Member
Posts: 53
Country: United States

How do I adjust Timeout value for auto logoff in ACT! Premium v18

[ Edited ]

How do I adjust Timeout value for auto logoff in ACT! Premium v18?

 

I am an administrator.

 

Thank you!

 

Mona Wolf

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

New Member
Posts: 53
Country: United States

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

Mike,

 

Thanks for your quick reply. I am confused. Our database is hosted in the cloud. Sorry not a techie. HELP!

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

New Member
Posts: 53
Country: United States

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

it's hosted by Swiftpage

 

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

New Member
Posts: 53
Country: United States

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

Thanks good to know it was hard to find the answer.

 

are you kidding about emailing support - I hear they are swamped with all the calls about v18 and I was on hold for one hour and gave up!

 

 

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

Emailing them ...Or get an Act! Consultant to call (they have a priority queue)
New Member
Posts: 53
Country: United States

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

ok I have done that and got in the queue.

 

I have another question - I am using IE10 and Windows 7.

 

when compatibility view turned off,  detailed view is fine. When I go into list view, the options "omit selected" and "lookup selected" are greyed out. I cannot select any rows.

 

When compatibility view if turned on, detailed view is messed up. When I go into list view, the options "omit selected" and "lookup selected" are available and I can select a row or multiple rows.

 

What gives?

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: How do I adjust Timeout value for auto logoff in ACT! Premium v18

[ Edited ]

Hi mwolf,

 

IE10 is not supported for Act v18. I would suggest upgrading to IE11 where the options you mention work as expected when compatibility view is off.

 

2016-04-01_15-26-54.gif

 

Full compatibility listings can be found in the following Knowledgebase article:

http://kb.act.com/app/answers/detail/a_id/29767/kw/29767