Community
Showing results for 
Search instead for 
Do you mean 
Reply

How can I tell if my Mobile layout is corrupted during install?

New Member
Posts: 12
Country: USA

How can I tell if my Mobile layout is corrupted during install?

On an iPad for example, the ACT Mobile layout crashed when attempting to create a new Company, Opportunity, or Group.

It does not crash when trying to create a new Contact.

 

Both the Windows (PC) and APFW Browser (IE) work fine for all record creation types.

 

We have user Startup settings as 'Limited' based on their Team when creating new records.  When we set to Public, the Mobile layout stops crashing when creating new records. Obviously we have Teams for reasons for security, permissions, etc.

 

So I'm assuming either:
A) The Mobile layout coding was corrupted during install, as it works for Contacts but not the other 3 record types, or

B) The Mobile layout coding isn't originally correct for non-Contact records and I can only hope ACT! fixes it?

 

It seems like whatever reference call it's making during record creation to the user's Startup settings is where it breaks.  Ex. every record we create has the 'Access Changed: All users removed from list' for the permissions change.

 

 

We use ACT! v17.1.169.0 Hot Fix 3 with the 2/2015 Service Pack thrown in there too. I can replicate the error in the 2015 Demo DB, but I don't have a spare server (Server 2012 R2 OS, btw) to test and would really rather not reinstall. 

 

Any thoughts on how to test if the Mobile Layout file is corrupted, or if it's a core coding issue?  It's relatively easy to replicate the situation, even in a demo database. 

 

Open to ideas, thanks!

Luke

New Member
Posts: 12
Country: USA

Re: How can I tell if my Mobile layout is corrupted during install?

How do I report this as a potential bug in the Mobile layout?

 

Thanks,

Luke

Administrator
Posts: 262
Country: USA

Re: How can I tell if my Mobile layout is corrupted during install?

Hi Luke,


We apologize for the delay in response. We are reaching out to the team on how to report issue and will give you an update soon.


Kind Regards,
Brittany

Brittany Roberts
Act! Digital Specialist
Administrator
Posts: 262
Country: USA

Re: How can I tell if my Mobile layout is corrupted during install?

Hi Luke,

 

 

I am sending you a direct message to request additional information.

 

Kind Regards,

Brittany

Brittany Roberts
Act! Digital Specialist
New Member
Posts: 12
Country: USA

Re: How can I tell if my Mobile layout is corrupted during install?

Ok thank you!