01-13-2012 01:00 PM - edited 01-13-2012 01:32 PM
There is an ongoing discussion about how to keep ACT from generating duplicate gmail entries in history (adjust update frequency), but does anyone have a clever way to remove alllllll those duplicates which already exist?
01-14-2012 02:39 PM
The only way to do this would be via a programmed method other than doing it manually. It might be better to find that cause and resolve the cause of the problem first.
01-14-2012 03:13 PM - edited 01-29-2012 12:10 PM
Thanks, but I believe the CAUSE of the prolem has been resolved.
Now I'm trying to get rid of all those extra entries.
Is there a way to delete these duplicate entries by editing the SQL table somehow, or do I need to find a programmer?
03-19-2012 08:02 PM
Would appreciate your help with the "CAUSE" of the problem. We just upgraded to Act Premium for Web v12 and all users who are accessing ACT from outside the network are all experiencing the same problem. That is, all email history is attaching at least 10 times to our database. It's not happening for those users accessing the database internally. All external users are either using Outlook 2010 or Outlook 2007. Very frustrating ................
03-20-2012 07:30 AM
Sage says that the cause is too frequent updating with Google, but after trying that, I still get multiple entries.
So I have to say the cause ISN"T resolved, nor is the problem of eliminating the multiple entries.
05-30-2012 04:51 AM
has there been an update to fix this, (22.214.171.124)
how do i stop duplicate imports from happening
i have 1,200 emails in my inbox but 108194 have been auto attached,
is there a way to purge and re import??
06-11-2012 02:17 PM
i checked that KB article. pc is set to get updates from time.windows.com and is at correct time/date/region
sync set at default of once per hour
restored a database that just had contacts
Friday 1200 imported emails
Monday - 10000 imported emails
looks like i am going to have to disable history
so still not fixed.
is there not that many people haveing this issue or just not using the google integration with act
Thanks for your reply
03-14-2013 08:38 AM
I'd recommend that anyone follow these instructions to keep seperate computers clocks in sync:
As the gentleman in the article noted, "the built in Windows synchronization utility simply makes sure the Windows Time service is running and if it's already running the task does nothing"
I found this to be true as had several pc's whose clocks were out of sync. Hopefully this will fix it.
07-31-2013 05:00 AM
Just trying out the Gmail auto-history recording functions for the first time this week. I'm seeing duplicate history items being created in my ACT database as well. My clocks all seem to be synced well. That KB article is old but it references the clocks being within 5 minutes of each other and mine certainly are. Does anyone have an new feedback regarding this issue in terms of how to prevent duplicates from occuring in the first place?