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How can I find which hotfixes have been applied?

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Copper Contributor
Posts: 8
Country: Australia
Accepted Solution

How can I find which hotfixes have been applied?

Hi folks,

 

I am in a new role supporting a heavily customised Act deployment that is not running well at all.  Our users experience 10-20 crashes per day, mostly when trying to open an opportunity from the Opportunities tab of a Contact.

 

I am trying to gather as much information about our environment as possible, and I'd like to know what Hotfixes have been applied already.

 

Our version is reporting as: 16.1.207.0

 

Ta.

 

 - Matt


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Solution
Accepted by topic author Mesler
‎09-25-2015 03:20 AM
Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: How can I find which hotfixes have been applied?

In this case there is no hot fix applied, if there was you would see to the right HF1 or similar.  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


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Solution
Accepted by topic author Mesler
‎09-25-2015 03:20 AM
Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: How can I find which hotfixes have been applied?

In this case there is no hot fix applied, if there was you would see to the right HF1 or similar.  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 8
Country: Australia

Re: How can I find which hotfixes have been applied?

Thanks Gleo!  Much appreciated.

Copper Contributor
Posts: 8
Country: Australia

Re: How can I find which hotfixes have been applied?

[ Edited ]

PS: Is the same true for service patches?  I.e.:  SP1 will appear after the version number?

 

EDIT:  Actually my current assumption is that

SP1 -> 16.1

SP2 -> 16.2

SP3 -> 16.3

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: How can I find which hotfixes have been applied?

Matt,

In the number you have, 16.1.207.0, the '1' indicates that it is service pack 1. For more informatio on what service packs and hot fixes apply to your version of ACT! there is auseful article here http://kb.swiftpage.com/app/answers/detail/a_id/36573/session/L3RpbWUvMTQzODkwMjY4Ni9zaWQvZVdFRUdndG...  

 

  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog