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How Can I Get Return Emails to Get Logged With Contact Activity

New Member
Posts: 4
Country: USA

How Can I Get Return Emails to Get Logged With Contact Activity

I'd like to keep a stream of activity around a particular contact. that is, it currently logs the email I send on the way out, but not the way back when they reply.  How can I get that into ACT?

Peter Kellner
http://peterkellner.net
Nickel Elite Contributor
Posts: 508
Country: USA

Re: How Can I Get Return Emails to Get Logged With Contact Activity

Peter - 

 

This is done via an Outlook Rule.  See the Knowledgebase article #23020:

 

How To Use Outlook® Rules To Attach E-mails To Contact History In ACT! by Sage 2009 (11.0) and Newer

 

Hope this helps...

Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: How Can I Get Return Emails to Get Logged With Contact Activity

While you can create a rule to automatically attach inbound email, you might found that it's behavior is "dodgy" often times...

 

Keep in mind that you can select multiple emails in your inbox at once and add them all to contacts with just a few clicks.

 

Works every time and does not make Outlook have constipation...