06-06-2008 03:33 AM
Last night I tried to remove the protexis licensing service as suggested (as always, thanks for your help). When I then tried to repair the act program I got the message "this service is not availabe" (or words to that effect). I then tried to uninstall act via add remove programs but it wouldn't let me so I've had to manually uninstall and reinstall the whole program. On reinstalling I still have the same problem "protexis licensing service has been marked for deletion".
Anyone had any joy? This ones becoming a real pain...
06-06-2008 02:49 PM
Try these exact steps Paul because the result would not be as what we desire if its not followed,
(do this in a pre requisite order, top to bottom)
First download and run the .Net Cleanup Tool that will be available at the Microsoft download site then use the ACT! Uninstaller.exe that could be found in KB#13398
Since you have undergone a few uninstallation i would recommend that you also do a Manual Removal of ACT! using this KB Article #21390. Then re-install ACT! on a Selective Start-Up Mode KB Article #14173 and also re-install the .Net 2.0 only from the Microsoft Website and only the plain 2.0 without the SP 1
Make sure you follow the steps carefully and it should take care of the problem.
Note: This only applies for Windows XP because if youre running Vista, it will require a different step including files that you should remove, ill update from time to time so that if already come up with the specific steps for Vista, id gladly share it here.
Just in addition for the others you could also use this steps below to fix Protexis, it is from KB# 21550
Follow the steps below to attempt to repair the Protexis Licensing Service:
Your humble servant,
06-10-2008 03:32 AM