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HistoryQueue issues

Bronze Contributor
Posts: 930
Country: USA

HistoryQueue issues

ACT! 2011 Userson a 2008 Terminal Server who's error emails never get flushed from the HistoryQueue.  Example:

tmpD561.msg is sitting in HistoryQueue

tmpD561.xml.error is sitting in Holding:

<?xml version="1.0" encoding="utf-8"?>
<outlookhistoryerror>
  <error type="LastError">
    <lastdatetime>11/4/2010 9:37:26 AM</lastdatetime>
    <firstdatetime>11/4/2010 9:37:26 AM</firstdatetime>
    <message>Contact was not found in the database.</message>
  </error>
  <error type="Act.Outlook.Service.Shared.NoContactsFoundException">
    <firstdatetime>11/4/2010 9:37:26 AM</firstdatetime>
    <lastdatetime>11/4/2010 9:37:26 AM</lastdatetime>
    <message>Contact was not found in the database.</message>
    <count>1</count>
  </error>
</outlookhistoryerror>

tmpD561.xml is also sitting in Holding

 

ACTHistoryErrorHandlers.xml explicity says:

  <error type="Act.Outlook.Service.Shared.NoContactsFoundException" removeafterattempts="1" removeafterdays="1" />

 

This email is from Nov 4, so to my mind, it's not following the instructions in the ErrorHandlers file.

 

Right now I'm remoting in weekly and moving them out of the HistoryQueue folder manually.

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