Community
Showing results for 
Search instead for 
Do you mean 
Reply

History records but without the content of the mail

Accepted Solution Solved
Nickel Super Contributor
Posts: 346
Country: USA
Accepted Solution

History records but without the content of the mail

Why could it happen that when sending an email ... Act! creates a history record (Until that point everything is correct) but that history record does not have the content of the email ... ( And the preferences are set so that the history record includes the contents of the mail )

 

Thanks in advance for your help and ideas solving Act! problems

 

1.png

 

2.png

 

 

Juan Carlos Otero
juancarlostero@icloud.com

Accepted Solutions
Solution
Accepted by topic author juancarlosoterogarcia
‎10-09-2017 02:11 PM
Employee
Posts: 116
Country: USA

Re: History records but without the content of the mail

Most unusual.
Lets try as a test selecting "None" and doing a test.  This should not put anything in for history.  If you still getting the subject line then maybe that option is stuck...

View solution in original post


All Replies
Employee
Posts: 116
Country: USA

Re: History records but without the content of the mail

Hi,

 

First check, does Outlook have 6 Act! icons if you view the add-ins ribbon?

 

example.png

Nickel Super Contributor
Posts: 346
Country: USA

Re: History records but without the content of the mail

Right...

 

3.png

 

 

Juan Carlos Otero
juancarlostero@icloud.com
Solution
Accepted by topic author juancarlosoterogarcia
‎10-09-2017 02:11 PM
Employee
Posts: 116
Country: USA

Re: History records but without the content of the mail

Most unusual.
Lets try as a test selecting "None" and doing a test.  This should not put anything in for history.  If you still getting the subject line then maybe that option is stuck...