History records but without the content of the mail

[juancarlosoterogarc…]

Why could it happen that when sending an email ... Act! creates a history record (Until that point everything is correct) but that history record does not have the content of the email ... ( And the preferences are set so that the history record includes the contents of the mail )

Thanks in advance for your help and ideas solving Act! problems

[Carl Mag · Accepted solution]

Most unusual.
Lets try as a test selecting "None" and doing a test.  This should not put anything in for history.  If you still getting the subject line then maybe that option is stuck...

[Carl Mag]

Hi,

First check, does Outlook have 6 Act! icons if you view the add-ins ribbon?

[juancarlosoterogarc…]

Right...

[Carl Mag · Accepted solution]

Most unusual.
Lets try as a test selecting "None" and doing a test.  This should not put anything in for history.  If you still getting the subject line then maybe that option is stuck...