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History queue is huge slows down logon

New Member
Posts: 2
Country: USA

History queue is huge slows down logon

ACT keeps a lot of data in the History Queue.  For our ACT users in Citrix, this is over 200MB.  All user profiles are stored in a central location and are copied to the local server when they log on.  This is causing the ACT users to experience delays when logging on and logging off.    Can we safely delete this or store this information someplace else?

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: History queue is huge slows down logon

Hello Zydeco01,

Welcome to the Sage ACT! Online Community!

 

First you will want to determine if any emails are attaching successfully to the database. 

 

If emails are attaching successfully, then these items in the History Queue are the emails that failed to attach (for various reasons).  They can be copied to a different folder (or deleted), unless you want to research why each one failed to attach.

 

If no emails are attaching, you will want to investigate that first.  Here is an article with information about Outlook integration in a Citrix environment: KB Article 23701

Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: History queue is huge slows down logon

Thanks Greg.  Will let you know how this works out.