Community
Showing results for 
Search instead for 
Do you mean 
Reply

History not being recorded in ACT! when sending email

Copper Contributor
Posts: 70
Country: USA

History not being recorded in ACT! when sending email

All of a sudden this morning several of my users are complaing that when they send email to contacts in ACT! the history of the email is not being recorded in the contacts.  I had to go to one of the users and remove the Outlook settings in ACT!, ACT! address book from ACT!, Delete the ACT! address book from Outlook, Delete the user profile from Outlook, Reboot, Set up a new user profile in Outlook, set ACT! up to use Outlook as the mail client again and then it works.
 
Setup:
ACT! 10.01.199
Database on dedicated server (Win2k3SP2, 2x1.6GhzXeon CPU, 4gig Ram, 2x146GB SCSI HDD RAID1)
 
Workstations:
3.6Ghz P4 CPU
3GB RAM
WinXPSP2
ACT! 10.01.199
Outlook 2007
 
Any ideas?
 
 
Copper Contributor
Posts: 70
Country: USA

Re: History not being recorded in ACT! when sending email

Funny thing,
 
Now my ACT! Account is not updating user history when i send email.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: History not being recorded in ACT! when sending email

Can you confirm this is multiple users?
Do they wait (it can take a few minutes if the system is busy) and then refresh (Ctrl-F5)?
Is there anything in the History Queue folder?
In the task list, can you see if the Outlook service is running?
 
There was a report about a recent Windows Update to Outlook that may have been causing issues with this link for some users...
Copper Contributor
Posts: 70
Country: USA

Re: History not being recorded in ACT! when sending email

A cold re-boot of the system seems to have cleared this up.  I guess the system was busy.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: History not being recorded in ACT! when sending email

So it wasn't multiple users?
 
Gotta love windows... the number of things fixed with a re-boot :-(
Copper Contributor
Posts: 70
Country: USA

Re: History not being recorded in ACT! when sending email

Yup Yup.  I loves me some Windblows Smiley Wink  Keeps me employed you know.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: History not being recorded in ACT! when sending email

Wish it worked for my car... close the windows then re-open them and the engine will work again :-)
Copper Contributor
Posts: 70
Country: USA

Re: History not being recorded in ACT! when sending email

LOL too funny.Smiley Very Happy