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Help with From: email address using mail merge

Copper Contributor
Posts: 14
Country: USA

Help with From: email address using mail merge

I have multiple email accounts in Outlook 2010 and have two separate ACT 2012 Premium databases in use.  Each database has a specific email address in My Record.  When I use Mail Merge and a template to send out emails to a Lookup I have to change the default email account in Outlook 2010 before sending or the From: email address is incorrect.  Any suggestion on a way to default the email address in each database.

Nickel Super Contributor
Posts: 843
Country: United States

Re: Help with From: email address using mail merge

I'm pretty sure that you would have to change the default account to use in Outlook before you do the mail merge.

Rita Kogstad
RKA Associates
Stamford, CT
Copper Contributor
Posts: 14
Country: USA

Re: Help with From: email address using mail merge

That is the only way I have found as a work around.  When I send an email in Outlook I am able to select which email address to use as the From: address.  Would be nice if this option was added to ACT.