09-06-2016 12:44 PM
I've had this problem sporadically for a while. It seemed to go away after a support rep worked on it and another issue, but then I installed V18.2 with update 2 and now it's back. Just as people in an earlier original thread (https://community.act.com/t5/Act-Premium/Help-Prospects-getting-unintended-calendar-invites/m-p/1923...) say - it costs me business if details get sent to a prospect - either from a call activity or from a Todo.
I use Google Contacts and Calendar to sync with the web and my Android phone. Syncing with Outlook has not worked for me in the past (I just use it for email from ACT!)
This seems like a problem that urgently needs to be fixed. V18 update 2 has been out for a couple of weeks, so isn't anyone else seeing the issue?
09-08-2016 07:30 AM
09-08-2016 11:10 PM
Thanks for posting this solution and I have a question I hope you can help with.
The KB says
*Check the box for Delete Preferences based on this keyword
*In the field below, type _GI_
Please can you let us know what other 'keywords' are available.
09-09-2016 06:55 AM
I only know of this keyword and Swiftpage (for SP emarketing preferences). We don't have any further internal documentation on this, it would be a question for someone who is very familiar with the preferences table. You could always check the table for yourself, but I'm not sure what this ActDiag feature is actually matching the 'keyword' with in the table.