07-25-2018 03:36 PM
I am trying to send a mail merge by email. I have created a template (using one of the existing ones, as advised). The new template contains our corporate header and footer, but when I send them though act they don't appear. I have also tried using the email template and attaching the a word document (see attached) and still the headers are missing when the email is sent via mail merge. Can anyone help with this?
07-26-2018 02:02 AM
Hi @JoTP - any content in the header/footer section of an email mail merge template is not included in the email output, as email's themselves don't have the same structure as word documents.
You'll simply need to put that content at the top of the main body instead of the header section, and any footer content at the bottom of the main body. Hope this helps!