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Having a problem attaching email messages to one of my two databases?

New Member
Posts: 7
Country: United States

Having a problem attaching email messages to one of my two databases?

I have two databases in my Act Premium 2009.

 

I can easily attach emails to one of them.  But the other gives me an error message when I try.

 

It says "The ACT! database cannot be accessed.  Close and reopen ACT!, then log on to the database again. ...."

 

I set up the email configuration properly (I believe).  I also have no problem opening and working in ACT! with both databases.  So, there doesn't appear to be any issue with my general use of ACT!.

 

The problem simply is .. when I try to attach an email to the 2nd of my two databases, I get this error.

 

Nothing I have done has been able to resolve it.

 

Does anyone have any thoughts?

 

Thanks,
Gary

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Having a problem attaching email messages to one of my two databases?

What full version/build of ACT! - from Help | About

What email system and version?

What steps are you taking?

New Member
Posts: 7
Country: United States

Re: Having a problem attaching email messages to one of my two databases?

Mike,

 

1.  ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0, Hotfix 1   English (United States)

 

2.  Microsoft Outlook 2007 (12.0.6514.5000) SP2 MSO 

 

3.  I followed the steps found under Help, Feature Tours, Setting Up E-mail.  (I added both databases where this is done.)

 

Did you need to know anything else?  I hope I provided you with what you wanted.

 

Thanks,

Gary

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Having a problem attaching email messages to one of my two databases?

What steps are you using to attach the email? Ie where do you have the problem.

 

Some of the automated attaching will only attach to the default database.

New Member
Posts: 7
Country: United States

Re: Having a problem attaching email messages to one of my two databases?

In my status bar, a small icon appears with a red x, indicating that it couldn't automatically attach certain emails (I am supposing that this is correct.)

 

I then click on the icon and it opens a window for manually attaching the emails.

 

In this process, I have the ability to choose which database I want to assign the email to.  For example, I have  GARYMGORDON as one, and EBLUECOUPONS as another.  When I change databases (from the drop down menu), it displays a different list of contacts, which are currently in the database.  I then select the contact that I want to have the email associated to, and that's when I get my error message.

 

You can see some screen shots in the zip file that can be downloaded from here.

http://www.garymgordon.com/actemailissue.zip  (188k)

 

I hope the screen shots help to explain.

 

:-)
Gary

 

 

New Member
Posts: 7
Country: United States

Re: Having a problem attaching email messages to one of my two databases?

Did the additional information I provided help?
New Member
Posts: 7
Country: United States

Re: Having a problem attaching email messages to one of my two databases?

Mike,

 

I replied to your last question but haven't heard back and I am hoping you can help me with this issue.

 

Please let me know what other information you may need.

Gary

 

New Member
Posts: 7
Country: United States

Re: Having a problem attaching email messages to one of my two databases?

Does anyone have an idea as to how to correct my issue?