09-19-2008 12:25 PM
We never got out of this. I have better results with my XP installs (still using Outlook 2000) but Outlook still crashes whenever it is set up to interact with ACT! ...
Fortunately we only have 11 users so once we have everybody up on XP I might be able to get an XP version of ACT and get away from this issue.
09-23-2008 02:24 AM - edited 09-23-2008 02:33 AM
i tried the outlook “fixes” and searched for the update, but the only thing I found on the ACT! website was:
ACT! v9.0.a Premium Update (Europe) -> “already installed”
and ACT! 9.0.1 Premium Update (Europe)
The Installation of the 9.0.1 Update interrupted with an error-popup “Z_StrLocalEUInstallOnly”. It seems to me like the software thinks I m not located in Europe, but I am pretty sure that I am .
Our reseller came up with another alternative, so I tried to raise the GAC cache of the Windows\assembly folder (to 200 MB) but it doesn’t help. Still the same problems…
Regards from Europe,
09-23-2008 10:00 AM
Sounds like perhaps your 901 update download may have been damaged during transfer.
If you invoke Help|About, what is the version listed?
If you invoke ACTUpdate from the Help|About menu drop down, does it begin to start the update process?
09-24-2008 02:16 AM - edited 09-24-2008 02:27 AM
The auto-update says “You are running the latest version, no updates available” (18.104.22.1687 from Help|About). In the german knowledgebase I found 9.0.a hotfix, with the information that there is no 9.0.1 patch. The 9.0.a hotfix is only for synchronisation issues. But I will install it anyhow, to leave nothing undone.
I contacted the ACT! support team (germany) but they only said they pass the problem to the “second level” but unless a very friendly auto-generated e-mail nothing happened (sounds a bit like “have you tried to turn it off and on again”).
I agree with geraldg that the XP installed computers working much better than the Windows 2000 systems. There must be a logical answer to the problem. The ACT! users despair of the crashes und losing written e-emails…
10-05-2008 11:59 AM
Have you tried the 9.01 patch from here:
10-06-2008 01:03 AM
i already tried to install this patch, but it doesn't work. The german Act!-support-center said there is no 9.0.1 update for the german version.
10-13-2008 04:19 AM
Seems unfair to the Germans... maybe you might look at an upgrade to ACT! 2009 it that's available in German?
Are you very technical? If so, I'm trying to put together a group of technical users in different countries to report back to Sage on international issues.
If you're interested, create an account in LinkedIN and join the ACT! Fanatics Group at http://www.linkedin.com/groups?gid=49896
Then have a look at this discussion - http://tinyurl.com/3oaevj
10-13-2008 06:48 AM - edited 10-13-2008 06:55 AM
... the situation is really frustrating. Of course ACT 2009 (in Germany named ACT! 11) is available, but it doesn t support “Outlook 2000”. So we are forced to use the older Version.
Our (very qualified) reseller waived to solve the .NET issue too, so the last chance is the ACT! support team. At the moment I am waiting for a call-back , they opened my “support ticket” about three weeks ago, but precisely nothing happened.
Your ACT! Fanatics Group sounds very interesting (thank youu for the invitation). I created an account to have a look at the discussion-link, but what do you mean with “very technical”? I m not a programmer developing my own Act! extensions and stuff like that.
10-13-2008 07:12 AM
ACT! 2009 would be ACT! 11. ACT! 2008 would be ACT! 10.
Which reseller do you use? I know a few of the German guys
Nope, not programmers... just Windows technical