03-09-2008 06:51 PM
03-09-2008 08:21 PM
03-14-2008 08:21 AM
04-01-2008 12:35 PM
04-01-2008 12:43 PM - edited 04-01-2008 12:44 PM
I've done everything possible - no joy. First I created a test computer with MS Windows 2000 and installed MS Office 2003 - I could still produce the error. Next I created a test computer with Windows XP and installed MS Office 2000 - I could still produce the error. I could try XP and Office 2003 but that's not really an option here anyway. Seems like a good solid engineer/support tech at ACT could put 2 and 2 together but unfortunately you don't get to talk to folks like that. My last attempt will be to create a virtual at home (away from any office/network interference) and see if it follows me. Cheers Jerry
06-02-2008 10:38 AM
Well now I can report that I'm still having the same problem even with XP. I put together a Desktop on our network with XP (but still Outlook 2000). I can still generate the .NET Runtime 2.0 Error fairly easily. I am also doing this against the demo database to limit being distracted by our live system. My version is 18.104.22.168 Horfix 3
I'm guessing this is a problem with my configuration of network, firewalls, virus detection....since nobody else seems to have this problem. I'm not used to being "stuck" with a problem - especially after paying premium support.
06-02-2008 10:49 AM
06-02-2008 01:00 PM
Both Screen and event log - Screen says "Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience"
The corresponding event log references .NET Runtime 2.0 Error.
If I simply remove the "Act Address Book" service I will never encounter the error again.
06-04-2008 01:37 PM
I'm guessing that Outlook 2000 is having an issue with .Net 2.0.
I've done a bit of checking... what service pack for Windows 2000 are you running?
Have you also tried ACT! 9.0.1 hotfix 1 or hotfix 3? They might connect slightly differently.
BTW: ACT! 2008 no-longer has support for Outlook 2000 or Windows 2000 at all as MS doesn't support them either.