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HISTORY REVIEW - Object reference not set to an instance of an object.

Copper Contributor
Posts: 22
Country: USA

HISTORY REVIEW - Object reference not set to an instance of an object.

I am currently using ACT! 2013 v15.0.301.0 with a WIndows 8 Pro OS.  I have made no changes or upgrades to my computer or software and the ACT 2013 database has been functioning well.

 

This morning, while trying to open a history item for review, I received the error message: Object reference not set to an instance of an object. At which time, ACT! closes down.

 

Items I have tried to resolve issue:

-Database Check and Repair (no issues)

-Verified Preferences

-Deleted Preferences File and reset preferences

 

Does anyone have additional thoughts?

 

Thanks,

John

John M Jones
Vision Specialties, Inc.
Platinum Elite Contributor
Posts: 6,668
Country: USA

Re: HISTORY REVIEW - Object reference not set to an instance of an object.

Have you tried restarting the computer?

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 22
Country: USA

Re: HISTORY REVIEW - Object reference not set to an instance of an object.

Yes, I did shutdown the computer and do a restart.

 

This was an excellent thought though.  I should have included it in my list.

 

Thanks so much!

John

John M Jones
Vision Specialties, Inc.
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: HISTORY REVIEW - Object reference not set to an instance of an object.

Does it happen with a single history item, or all items?
Does it happen in the demo database?
Greg Martin
Sage
Copper Contributor
Posts: 22
Country: USA

Re: HISTORY REVIEW - Object reference not set to an instance of an object.

The Demo Database 2013 works fine.

 

All history items in my current database fail as indicated in my first post.

 

The history is posting successfully, I just am unable to view a hsitory item.

 

Thanks for your thoughts.

John

John M Jones
Vision Specialties, Inc.
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: HISTORY REVIEW - Object reference not set to an instance of an object.

Are there any history items with an image or large document attached? Would be a recent history item..
Greg Martin
Sage
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: HISTORY REVIEW - Object reference not set to an instance of an object.

And try a 'Save Copy As' copy of your database. Through File > Save Copy As > create a new copy of your database > open the new copy and test.
It will most likely bring the 'issue' over with the new copy, but worth a try.

Another option would be restoring a backup using the 'Restore As' option (File > Restore > Database > select 'Restore As') to create a new database, and test the restored copy.
Greg Martin
Sage