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HELP! Create Contact from Company BROKEN

New Member
Posts: 14
Country: USA

HELP! Create Contact from Company BROKEN

Hi,

 

None of my users can create contacts from companies when you click on the button nothing happens, no error messages, zip, just nothing happens.

 

I have:

 

Reviewed the duplicate checking settings (turned them off)

Made sure all machines have the latest Hotfix

Checked and repaired the database

Unlinked date fields

 

Last week I got the button working again (not sure how) and then today I was adding contacts and the first couple worked fine and then bam, nothing I do will get the button to work.

 

I'm running ACT premium 2012 with hotfix 6

 

Any ideas what is going on and how to fix it?

 

Thanks!

 

-Mead

 

Silver Contributor
Posts: 1,813
Country: USA

Re: HELP! Create Contact from Company BROKEN

As a sanity check, does it work for you on the demo database?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider