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HELP! ACT Premium cannot change client address.

New Member
Posts: 2
Country: Canada

HELP! ACT Premium cannot change client address.

Hi,

 

My previous ACT is ACT! for Financial Professionals 11 on a XP computer. After change new computer WIN7 with 64 bits, the software is not compatible. So I installed new V17 ACT Premium. I can open the old database, but when I change address and click PRIMARY, there is a pop up shown as below capture. And the address cannot be changed. Anyone has the same situation and how to fix that? Thank you very much.

 

Capture.PNG

 

Administrator
Posts: 262
Country: USA

Re: HELP! ACT Premium cannot change client address.

Hi,

Please follow the link below as it provides detials from our Knowledgebase.

 

http://kb.swiftpage.com/app/answers/detail/a_id/27686/kw/could%20not%20load%20file%20or%20assembly%2...

 

Thank you,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
New Member
Posts: 2
Country: Canada

Re: HELP! ACT Premium cannot change client address.

Hi,

 

I tried to follow the instruction, but a few questions as below:

 

1. My problem seems like is not relevant to web and outlook.

2. I don't know which version for the IIS.

3. I can't find the Internet Information Services while expand Services and Applications.1.PNG

4. I didn't have a folder named Act for Web

 

Could you kindly advise above? Thanks.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: HELP! ACT Premium cannot change client address.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: HELP! ACT Premium cannot change client address.

I think "Vertical.Framework" is a component from your old FP version ...

In fact, I had a look at this KB, which says that the "Make Primary" button won't work after upgrading:
http://kb.swiftpage.com/app/answers/detail/a_id/28758