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Groups lose data after sync

New Member
Posts: 16
Country: USA

Groups lose data after sync

After I last synced (after a large swath of modifications), I noticed there were contacts missing from several groups -- IE a group of 300 now 250, etc.  The contacts themselves were still in the db, just no longer attached to certain groups.  Any ideas?

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Groups lose data after sync

Are these groups static placed there manually or dynamic running a rule?

New Member
Posts: 16
Country: USA

Re: Groups lose data after sync

They're static

Administrator
Posts: 416
Country: United_Kingdom

Re: Groups lose data after sync

[ Edited ]

Are the contacts still in the groups in the main database, or are they out of the groups in both the main and remote now?

 

Also for completeness, what version of Act! and Windows are you running?