03-30-2010 07:54 AM
03-31-2010 06:11 AM
To determine if it is truly computer specific or possibly a bad user record: go to one of the other computers and sign into Act! with the 'problem' username and test. Also sign onto the 'problem' pc with a working username and test.
- If it turns out to be a problem with the username, you can create a new username for this person. You can delete the original username and reassign the records to the new username, but just as a precaution, make sure you back up the database before these actions (File > Backup > Database). After creating a new user, you can use the Tools > Scan for Duplicates option to combine them and move the notes/history items to the new user record.
- If it turns out to be a problem with the computer, you can see if there is a conflicting program (such as anti-virus) by restarting the computer in 'Selective Startup. Here are instructions for Selective Startup
Note: Ensure that all services for Act! and SQL remain 'checked'. This is also described in the article.
03-31-2010 06:17 AM
03-31-2010 06:25 AM