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Group popup for add/remove wont open

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Copper Super Contributor
Posts: 44
Country: USA
Accepted Solution

Group popup for add/remove wont open

[ Edited ]

We have a windows 7 pro 64bit  machine only one that will not open the groups pop up window to add and remove groups - in fact when we click to add to groups - Act freezes and we have to use task manager to end act.

This machine has triple monitors as well.   Seems to have happened after a windows update.

Should I reinstall Act?  Any ideas?  On version Act! Premium Version 18.0.501.0, Update 7


Accepted Solutions
Solution
Accepted by Gary W (Administrator)
‎01-31-2017 06:16 AM
Employee
Posts: 27
Country: United_Kingdom

Re: Group popup for add/remove wont open

[ Edited ]

The pop up may be there but hidden off the screen somewhere.

 

Follow these steps to try and find the window 

 

In ACT! open the window to add to the group.

 

Press ALT + Space bar 

Press the down arrow key once and press return 

Press the right arrow key once

Now move the mouse cursor around the screen and see if you can find the window 


Cam Mortimer
------------------------------------
Customer Success Team


A NOTE REGARDING DIRECT ASSISTANCE: I am unable to offer any direct assistance over private message. All questions should be posted publicly in the appropriate community boards. Private message should only be used for the exchange of private information.

View solution in original post


All Replies
Solution
Accepted by Gary W (Administrator)
‎01-31-2017 06:16 AM
Employee
Posts: 27
Country: United_Kingdom

Re: Group popup for add/remove wont open

[ Edited ]

The pop up may be there but hidden off the screen somewhere.

 

Follow these steps to try and find the window 

 

In ACT! open the window to add to the group.

 

Press ALT + Space bar 

Press the down arrow key once and press return 

Press the right arrow key once

Now move the mouse cursor around the screen and see if you can find the window 


Cam Mortimer
------------------------------------
Customer Success Team


A NOTE REGARDING DIRECT ASSISTANCE: I am unable to offer any direct assistance over private message. All questions should be posted publicly in the appropriate community boards. Private message should only be used for the exchange of private information.
Copper Super Contributor
Posts: 44
Country: USA

Re: Group popup for add/remove wont open

That was the fix! Thank you!!!
Employee
Posts: 27
Country: United_Kingdom

Re: Group popup for add/remove wont open

Great news.

 

Thanks for letting us know.


Cam Mortimer
------------------------------------
Customer Success Team


A NOTE REGARDING DIRECT ASSISTANCE: I am unable to offer any direct assistance over private message. All questions should be posted publicly in the appropriate community boards. Private message should only be used for the exchange of private information.